CritiCall Ontario is funded by the Ministry of Health and Long-Term Care and administered by Hamilton Health Sciences. For information about Freedom of Information, please click here.

For more information about privacy and security related to the services and systems provided by CritiCall Ontario, please review the information below.

CritiCall Ontario's Call Centre - For the purposes of urgent and emergent case facilitation through our Call Centre, CritiCall Ontario acts as an “Agent” of a “Health Information Custodian,” (HIC), in this case the hospital that has contacted us for assistance. In this capacity, we provide service and collect information on behalf of the hospital.

The Repatriation Tool (a component of the Provincial Hospital Resource System) - For the purposes of the Repatriation Tool within the Provincial Hospital Resource System, CritiCall Ontario acts as a “Health Information Network Provider.” The Repatriation Tool enables hospitals to collect, use, modify, disclose and retain personal health information and other information necessary for the purpose of transferring patients from highly specialized acute care hospitals to other acute care hospitals for the remainder of their care.

The Critical Care Information System- For the purposes of the Critical Care Information System (CCIS), CritiCall Ontario acts on behalf of Hamilton Health Sciences, the “Prescribed Person” in relation to the CCIS. In this capacity, CritiCall Ontario must fulfill the requirements of a ‘Prescribed Person’ under PHIPA and its regulation which includes having its information management practices reviewed and approved by the Information and Privacy Commissioner of Ontario every three years. HHS/CritiCall Ontario received IPC/O approval on June 24, 2014. All CCIS Privacy and Security related policies and procedures are available to CCIS users through the CCIS Document Library and to others, upon request to the CritiCall Ontario Privacy Lead.

·        IPC/O Letter of Approval
·        IPC/O Report
·        CCIS Privacy Policy
·        CCIS Data Request Policies  (Not For Research) and (For Research)

For privacy-related questions, concerns or for more information, please contact:

Christine Moon, CritiCall Privacy Lead
By email:
By telephone: (289) 396-7000
By mail:
CritiCall Privacy Lead
1725 Upper James Street
Suite 200
Hamilton, ON
L9B 1K7

CritiCall website privacy policy

Circle of Care Brochure from the Information and Privacy Commissioner of Ontario

Remote Support